Policies and Procedures

IFE Awarding Organisation Policies and Procedures

Fees: A summary of the fees applicable to IFE qualifications in 2022 is available here.

Privacy Policy: The IFE is committed to protecting the privacy and the security of all personal information and to comply with the relevant regulation. This policy sets out the way in which the IFE awarding organisation collects, uses and protects personal data – Privacy Policy.  

Reasonable Adjustments: Candidates with disabilities may apply for reasonable adjustments to examination conditions. Candidates should read the IFE’s Reasonable Adjustment Policy and Procedures for Applying for Reasonable Adjustments for further information and, where appropriate, should submit requests to the IFE using the Application for Reasonable Adjustments form.

Complaints: The IFE hopes that candidates will not have reason to complain about our service. However, the Complaints Procedure sets out the processes that will be followed in investigating and addressing complaints.

Customer Service Policy: the Customer Service Policy sets out the standards of service that you can expect when engaging with the IFE awarding organisation.

Malpractice: The IFE is committed to maintaining the integrity of all assessments. The Malpractice Procedure  sets out the way in which the IFE will investigate and respond to suspected malpractice. 

Results Enquiries and Appeals: Please see the page for the specific examination session for information on relevant dates and fees as well as the procedure to be followed when querying results.

Appeals Procedure: The Appeals Procedure sets out the processes when appealing decisions related to assessement, reasonable adjustments, special consideration and malpractice/maladministration.

Special Consideration:  Candidates who have encountered unforeseen circumstances on the day of their examination that could have affected their performance during the examination may be eligible to apply for special consideration.  Candidates should read the Procedures for Applying for Special Consideration  which provides information on the circumstances which may warrant special consideration and on the procedure for applying for special consideration.   Applications must be submitted using the appropriate form and within the specified timescale; all applications must include supporting evidence.  Please see the relevant examination page to download the form relevant to the specific examination date.

Recognition of Prior Achievement (RPA):  The Recognition of Prior Achievement (RPA) Policy and Procedure  sets out the situations in which RPA may be used and specifies the procedures to be followed in ensuring that previous achievements fully meet the requirements of an IFE qualification. 

Invoicing Policy: The Invoicing Policy applies where the IFE issues invoices to organisations that purchase qualification-related products or services from the IFE.